Privacy Policy

Last Updated: April 15, 2024

This Privacy Policy describes how Tovkanelup ("we," "us," or "our") collects, uses, discloses, and safeguards information about you when you visit or use our platform at tovkanelup.biz, including any related services, features, or content we offer (collectively, the "Service"). Please read this policy carefully. If you do not agree with its terms, please discontinue use of the Service.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you register an account, enroll in a masterclass, contact us, or otherwise interact with the Service. This may include:

Full name and display name
Email address
Password (stored in encrypted form)
Billing and payment information
Profile information and preferences
Communications you send to us, including support requests and feedback

1.2 Information Collected Automatically

When you access the Service, certain technical information is collected automatically, including:

IP address and approximate geographic location
Browser type and version
Operating system
Referring URLs and exit pages
Pages viewed and features used
Date and time of access
Device identifiers

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to recognize you, remember your preferences, and improve your experience. You may control cookie settings through your browser; however, disabling certain cookies may affect the functionality of the Service.

1.4 Information from Third Parties

We may receive information about you from third-party services, including payment processors, authentication providers, and analytics partners, where permitted by applicable law and their respective terms.

2. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your account
To provide, operate, and improve the Service
To process transactions and send related confirmations
To personalize content and learning recommendations
To communicate with you about your account, updates, and service changes
To send promotional communications, where you have consented
To respond to inquiries and provide customer support
To detect, investigate, and prevent fraudulent or unauthorized activity
To comply with our legal obligations
To analyze usage patterns and conduct internal research

3. Legal Bases for Processing

We process your personal information on the following legal bases:

Performance of a contract: Processing necessary to fulfill our obligations to you under the terms of service
Legitimate interests: Processing that serves our legitimate business interests, provided those interests are not overridden by your rights
Consent: Processing based on your explicit consent, which you may withdraw at any time
Legal obligation: Processing required to comply with applicable laws and regulations

4. Sharing and Disclosure of Information

4.1 Service Providers

We may share your information with trusted third-party vendors and service providers who assist us in operating the Service, including hosting providers, payment processors, email delivery services, and analytics platforms. These parties are contractually obligated to handle your data securely and only for the purposes we specify.

4.2 Business Transfers

If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change through a prominent notice on the Service or by email.

4.3 Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to comply with a legal obligation, protect our rights or property, prevent fraud, or protect the safety of our users or the public.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you, for purposes such as industry analysis, research, or marketing.

5. Data Retention

We retain your personal information for as long as your account is active, as necessary to provide the Service, or as required to fulfill the purposes described in this policy. We may also retain certain information as required by law or for legitimate business purposes such as dispute resolution or enforcement of our agreements. When information is no longer needed, we delete or anonymize it in a secure manner.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information, subject to certain exceptions
Restriction: Request that we restrict processing of your information in certain circumstances
Portability: Receive your data in a structured, commonly used format
Objection: Object to processing based on legitimate interests
Withdraw consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Account and Communication Preferences

You may update your account information at any time by logging into your account settings. To opt out of marketing emails, you may use the unsubscribe link in any such email or contact us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account and the Service.

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under the age of 16 has provided us with personal information without verifiable parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with their information, please contact us at [email protected].

10. Third-Party Links and Services

The Service may contain links to third-party websites, tools, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for their content or practices.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. When we transfer personal information internationally, we take appropriate steps to ensure adequate protections are in place in accordance with applicable legal requirements.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will revise the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on the Service. Your continued use of the Service following any changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Contact Method	Details
Company Name	Tovkanelup
Website	tovkanelup.biz
Email	[email protected]
Phone	+1 (905) 922-5871
Mailing Address	Souris Valley No. 7, SK S0C 1Z0, Canada